Teams Channels & Tags
Use this guide to know where to post and how to notify the right teams.
Channels
Contact Center – Internal Channels Click to collapse/expand
- CC – Capacity and Scheduling 3-Day Board + Capacity Updates
- CC – Dashboards and KPI’s Scorecards + Call Updates + Dashboards
- CC – General Questions General questions + team conversation
- CC – Leadership Announcements Official updates from leadership
- CC – Workforce Status Breaks, lunches, status + task updates
Dispatch Channels Click to collapse/expand
- Dispatch – LEGACY – Hoffman (Reno) Dispatch updates for Reno Hoffman jobs
- Dispatch – LEGACY – Main (Las Vegas) Dispatch updates for Las Vegas Main jobs
- Dispatch – LEGACY – Sun CC (Las Vegas) Dispatch updates for Sun Country jobs
- Dispatch – Michael_ElectricCompany (Reno) Dispatch updates for Reno Electrical jobs
- Dispatch – Whipple (Salt Lake City) Dispatch updates for SLC jobs
- Dispatch – Whipple (St. George) Dispatch updates for St. George jobs
Operations Channels Click to collapse/expand
- Operations – LEGACY – Hoffman (Reno) Escalations + support for Reno Hoffman
- Operations – LEGACY – Main (Las Vegas) Escalations + support for Las Vegas Main
- Operations – LEGACY – Sun CC (Las Vegas) Escalations + support for Sun Country
- Operations – Michael_ElectricCompany (Reno) Escalations + support for Reno Electrical
- Operations – Whipple (Salt Lake City) Escalations + support for SLC
- Operations – Whipple (St. George) Escalations + support for St. George
Tags
Contact Center Tags Click to collapse/expand
- @CSR AllAll Customer Service Representatives
- @Dispatch AllAll Dispatchers
Dispatch & Operations Tags Click to collapse/expand
- @CSR – AllAll CSRs
- @CSR – Afterhours/WeekendsAfterhours + weekend CSRs
- @Dispatch – AllAll dispatchers
- @Dispatch – Afterhours/WeekendsAfterhours dispatch
- @Dispatch – HVACHVAC dispatchers
- @Dispatch – PlumbingPlumbing dispatchers
- @Dispatch – ElectricalElectrical dispatchers
- @Install – HVACHVAC install coordinators
- @Install – PlumbingPlumbing install coordinators
- @Install – ElectricalElectrical install coordinators
- @Management – HVACHVAC managers
- @Management – PlumbingPlumbing managers
- @Management – ElectricalElectrical managers
- @Escalations – HVACHVAC escalation team
- @Escalations – PlumbingPlumbing escalation team
- @Escalations – ElectricalElectrical escalation team
- @MembershipsMembership program team
- @FleetFleet coordination team
- @FiltersFilter orders team